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This is the first I've bought anything from SuperBizz, but it sure won't be the last! The order process is straight forward, the confirmation was quick, and, to put the icing on top, the package was delivered to my door step within two days, even though I did not request expedited shipping! The item purchased, an intel CPU, is a graduation present for my grandson, who is building his own computer and will be given to him at dinner tomorrow, so I have not opened the box, but I have every confidence that all will be OK.