SuperBiiz Return Policy|
By placing an order on this website, you indicate that you have read and agree to the following return policies and conditions listed on this page.
RMA form - All Product returns require an RMA (Return Merchandise Authorization) number. Please fill out and submit an RMA form. You will receive a response after we review your request, usually within the next business day.
Returns for Unopened/Unused Items
SuperBiiz.com provides a 30-day refund window for all unopened products except for:
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
- Any product not purchased from SuperBiiz.com.
- Any product that is no longer in brand new, unopened condition.
- Any product that has been installed or has attempted to be installed.
- Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
- Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
- Any product with a missing or altered serial number.
- Any product that has been submitted for a promotional rebate.
- Any product described as "not refundable" on the product details page.
- Any custom-built systems manufactured by SuperBiiz.
- Any special-order items.
- Open-box and refurbished products are final-sale only and are not eligible for refund.
Returns for Defective Items|
SuperBiiz.com provides a 1 year repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
Defective parts returned for a new replacement or refund by SuperBiiz must be received within 30 days of the original invoice date. Items received by SuperBiiz after the initial 30-day period are no longer eligible for a new item replacement or refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
- All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
- Items described as "not refundable" on the product detail page are non-refundable and can only be exchanged for the exact same item.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.
Frequently Asked Questions
How do I return a product to SuperBiiz.com?|
You must obtain a Return Merchandise Authorization ("RMA") number to return your merchandise. SuperBiiz.com will not accept returns without an RMA number. When you receive your RMA number, please return the item back to us by the date provided. Please make sure that the RMA number(s) is prominently displayed on the shipping label for your return package.
How do I obtain a Return Merchandise Authorization (RMA#) number?
Please fill out and submit an RMA request form. After receiving an RMA number, please send the return items to the address provided in the RMA number email.
Who pays for shipping an item back to SuperBiiz.com?
The customer may request for the RMA department to issue a prepaid return label only for defective items being sent back to SuperBiiz.com. We will pay for the shipment of the replacement item back to you. However, if a return label is not requested or issued, we cannot refund the shipping costs spent to return the item to SuperBiiz.com. Please contact RMA@superbiiz.com.
Is there a restocking fee or refund of shipping costs?
There is a restocking fee of 15% on all returns for refund. The restocking fee may be waived if an item of equal or greater value is purchased through us, after initiating the RMA. There is no restocking fee on RMA returns that are tested to be defective. Please note that shipping charges are not refundable.
How long does it take to process an RMA?
For defective items, the RMA process usually takes 2-4 weeks from the date we receive the item, depending on our vendor or the manufacturer. Unopened/unused items will be a quicker process and will generally take 1-2 weeks to complete.
How does a refund get credited?
The refund will be credited back to the original payment method used to pay for the order. If the initial order was paid by check or money order, we will issue a check for the refund amount.
Can I exchange my RMA item for a different item?
No. We are unable to offer exchanges for different items. We can only replace an item with the exact same item if it is tested defective.
Who is responsible if the returned item is lost or damaged during shipping?
The customer is responsible for any loss or damage to the returned item. We suggest using a reputable shipping company that offers shipment tracking and purchasing insurance for the entire shipment value.
I received an e-mail that says the serial number of the RMA item returned does not match the serial number of the item sent from SuperBiiz.com. What does this mean?
SuperBiiz.com tracks serial numbers on all products shipped from our warehouses. Sometimes we find that a customer has inadvertently returned an item that did not originally come from us. It is impossible for us to get a replacement item from our suppliers for these items. In such a case, the item in question will be returned to the customer at the customer's expense.
Does SuperBiiz.com cross-ship?
No. SuperBiiz.com does not cross-ship.
After my RMA item was returned, I received an email notifying me that the product is no longer available or is on backorder. What does this mean?
If an RMA item is on backorder or we cannot obtain a replacement item, we will contact you by email to arrange a suitable replacement or a refund.
What is your policy for preconfigured computer systems?
The estimated time it takes to process your order and custom build your computer is approximately 5-7 business days after we verify your payment. This may vary based on the payment method you choose and other factors. After we build and test your system we will ship the system to you by the shipping method you specified in your order. The shipping speed will vary depending on your shipping selection. Once the system is released for shipment, we will provide the courier's tracking number (if this is made available by the courier).
All system sales are final and non-refundable. The systems come with a 30-days parts and 1-year labor warranty. The customer is responsible for the cost of shipping item(s) back to SuperBiiz.com. Please use a reputable shipping company that offers shipment tracking and insurance for the entire shipment value.
Final order specifications and payment amounts, including tax and shipping charges, will be communicated following receipt of your online order. SuperBiiz.com will not be responsible for typographical or other errors or omissions regarding prices or other information. Products displayed are available to US customers who take delivery in the 50 United States.
Please note that systems configured with Microsoft software products may use technological measures for copy protection. In such event, you will not be able to use the product if you do not comply with the product activation or reactivation procedures, which may be completed by Internet or telephone.
What is the return policy for special order items?
Special order items are non-refundable. They are only eligible for replacement only.
What is the return policy for Combo Deals?
Combo deals are special discounts that are applied if two or more qualifying items are purchased together. The standard SuperBiiz.com return policy still applies for all combo items.
If a combo item is returned, the total combo discount that was applied to all items in the combo will be voided. The total combo discount amount will be deducted from the original price of the item at the time of purchase. This will determine the amount that is refunded.
For example, if your total combo discount is $10 off for item A ($200) and item B ($100), and you return only item B of the combo items, $10 will be deducted from item B's original price of $100. In this case, you will receive $90 back minus any restocking fees.
I have more questions!
If you still have any questions regarding our return policy, please contact us at (408) 934-2500, Monday-Friday, 9:00AM through 5:00PM PST. Thank you for shopping with SuperBiiz.com.