How do I get my tracking number?
We will email you your tracking number at 6:30PM PST on the day that your package ships.
I tried tracking my package using the tracking number you emailed to me, but
the shipping courier doesnít have any information about the package. What should I do?
First, check that the tracking number was typed in correctly. Occasionally, the shipping courier might not immediately scan the package.
Please allow a day or two for the order to show-up on the courierís computer system. If the tracking number still does not provide any
shipping information after three days, please contact us. We will advise you on beginning the lost package process with your shipping courier.
What should I do if an item is damaged or if the items are incorrect?
If the package appears to be obviously damaged by your courier, immediately tell the delivery person that you do not want the package.
Alternatively, you can contact the courier company to get instructions on submitting a damaged shipment claim. After delivery, there is
a grace period of 14 days to file the damage claim. If possible, try to obtain a control number from the courier and call SuperBiiz.com
customer service at 1-408-934-2500.
How do I handle a situation when an item is missing from my order?
Check the number of tracking numbers you should have received, and verify that you have received all boxes and checked all
packing material for small items. If you are still missing items, call our customer care representative immediately at
1-408-934-2500 or email firstname.lastname@example.org
Will SuperBiiz.com pay for the shipping charges for the returned defective items?
The customer will be responsible for the cost to ship the defective item back to SuperBiiz.com, but SuperBiiz.com will pay for the shipment of
the replacement item back to you.
Will SuperBiiz.com authorize a courier to deliver to an APO or FPO?
Sorry, currently we do not allow deliveries to APO or FPO.
Do shipping charges increase for each item I order, or do the shipping charges decrease when I purchase more items?
When you order multiple items, there is a good likelihood that the shipping charges will actually decrease. This will depend on the weight,
size, and insurance required. To determine, the final shipping cost for an order, simply place all your items in the shopping cart. If you
are not already there, enter into the shopping cart screen. Scroll to the bottom and enter the zip code. Press the "Check Shipping Rates".
This will calculate the shipping charges. For certain items with a special discount on shipping, the shipping charges will add cumulatively
(unless multiple items are purchased).
Can SuperBiiz.com ship internationally?
We no longer offer international shipment for new customers. Existing business account customers that already have an account manager may be eligible for international shipping.
What if my package is lost or stolen?
All of our packages are insured. If a package is deemed lost by UPS, then we will refund or replace the package. However we must be
notified of the lost package(s) within 14 days of the invoice date to be able to file a lost package claim. After this period, we are
not responsible for any packages that are lost or stolen.
USPS packages are insured only if insurance is purchased on the item.
Packages will be delivered to the specified address listed by the customer. Please understand that SuperBiiz.com cannot control who the recipient of the package will be. We are not responsible for packages that are stolen
after they have been delivered. Proof of dispatch of merchandise will bind the customer.
I ordered a Christmas gift for my fiancee which got stolen during shipping. When I called those wonderful folks at customer service they instantly went to work to ensure that my concerns were addresse... (more)